Frequently Asked Questions

Yes, we do provide jewellery certificate from third party laboratories which are only authorized by govt. of India.

Yes, you can send us the design and details by going to service section in footer.

You can mail us at [email protected] with your invoice no and other details and we can arrange for a pickup. Such service is not available for international orders.

Within the first 15 days, the shipping cost shall be taken care of by us. After 15 days, nominal shipping charges for pickup will be applicable

We use secured shipping service provided by our logistic partner like Sequel, Malca-Amit and BVC to ship all our goods. For international orders we use Speed Post (EMS Government Post). It gets usually delivered in 7-15 days to 200 countries worldwide.

As per RBI guideline, we can only accept payment in foreign currency for an international delivery. You can pay in foreign currency via an international PayPal account or credit / debit card issued internationally.

Worry not! All our jewellery orders are insured.

Yes ! All prices mentioned on our product pages are inclusive of GST.

While we would love for that, at the moment, it is possible to use only one coupon code in the same order.

Responsibility of the order rest on our shoulder till we deliver the jewellery safely in your hands. You can rest be assured that the jewellery you have ordered and paid for, will come to you by all means.

Yes, you can mention the details before checkout and we will gift wrap and send it.

FAQs in International orders.

Yes it is possible to do that! Just change your shipping country to India and pay in Indian Rupees via any convenient payment option and get your order delivered to your loved ones in India. If you’re facing any issues, please write to us at [email protected]

We are currently not accepting returns or exchanges on international orders.

Unfortunately, once an order has been shipped out of India we can’t cancel your order. For any queries please contact us on [email protected]

The price in foreign currencies includes applicable duties, taxes and forex transaction charges that we incur when we ship to your country from India.

Don’t worry. We will happily answer all your queries and concerns. Just drop us an email at [email protected] Or Call/ Whatsapp on (+91)-96198 96804 Or Start a Live Chat session with us to help us help you better